When you crack a smartphone screen or when your laptop freezes, you just want the problem fixed—fast. That’s why Good Sam has partnered with DeviceGuard.
DeviceGuard has expert technicians on standby 24/7 to help with technical issues, and support teams ready to have your device repaired or replaced if needed.
No need to dig through service contracts from various hardware manufacturers or wireless service providers, read the fine print for restrictions, or pay ridiculous service fees. DeviceGuard members can solve tech issues with a phone call or facilitate a repair or replacement.
As a Good Sam member, you’re eligible to receive a discount on all three protection plans.
Protection for just your phone.
Protection for your laptop, desktop, TV, and more.
Protection for your home cameras, lights, security systems and more.
Device protection from manufacturers and wireless carriers is complicated, restrictive, and often ineffective.
Bottom line—Many consumers with traditional device insurance plans don’t know what they’re paying for, are unclear on what types of claims are eligible, and pay high service fees when they try to use their policy. This is because manufacturers and wireless carriers offer it as an add-on or upsell to their core product or service.
DeviceGuard offers a simpler, more comprehensive, and more affordable way to protect your devices than what’s currently on the market. Here’s why customers choose DeviceGuard:
No matter how many devices you want to protect—from smartphones to your entire smart home setup—you still only have one monthly bill, one contract to read, and one company to file your claims with.
Depending on which devices you want to protect, you can adjust your plan so that you only pay for what you need. Need to upgrade or downgrade your plan? With a monthly pay-as-you-go contract, making a change to your plan is easy.
Protect whatever you want, regardless of when you bought it, which brand it is, or which wireless carrier you use.
When a device breaks you know exactly what it will cost to have it repaired or replaced. The flat-rate service fees from DeviceGuard do not increase with device age or any other factor.
If one of your devices breaks in any way, we’ll get it repaired or replaced right away. Here’s how it works.
If your device isn’t smashed, but it’s still not working properly, we may be able to help. Call our team of technical experts 24/7 and we’ll try to guide you toward a solution on the spot.
If your device is indeed smashed or unable to be fixed over the phone by our team of tech experts, then you’ll file a claim. You can file a claim over the phone (M-F 8AM-5PM) or on our website anytime. We’ll review your claim for approval.
Once your claim is approved, our team will begin fulfillment.*
If a replacement is needed, we’ll arrange for a new device to be delivered to you.
If repair is possible, our team will either:
If a refund is best, we’ll cut you a check.
*Note: If the item is within the manufacturer’s warranty, the customer will be transferred to the manufacturer. Replacement value up to the amount of the Limit of Liability.
And just like that, your electronic device problems are behind you.
